Shipping policy
We value every purchase made with ANDERSON TREASURE ANN. As a professional apparel retailer, we strive to provide standardized order processing, careful product packaging and reliable logistics services to ensure all clothing goods reach customers in intact quality and within a reasonable delivery cycle.
1. Order Processing Time
Once your order is confirmed and payment is successfully verified, our team will complete internal order review, product sorting and secure packaging within 1 to 7 business days. Weekends and official public holidays in the United States are not included in the processing period. During peak shopping periods or high-order-volume seasons, the preparation timeline may be moderately extended. We will send advance notifications to customers if any notable dispatch delays occur.
2. Shipping Fees and Delivery Estimates
All shipping costs are calculated individually based on each order’s package weight, size and delivery destination. The final logistics fee will be clearly presented on the checkout page before order submission. Our standard shipping service for all apparel products takes approximately 15 business days after dispatch. All stated delivery times are estimated values and may fluctuate due to courier operational delays, international customs clearance progress, harsh weather conditions, regional logistical limitations and public holidays across different regions.
3. Shipment Confirmation and Order Tracking
After your order is dispatched from our warehouse and handed over to our logistics partner, you will receive an official shipment confirmation email containing your exclusive tracking code and detailed logistics information. Please note that tracking system data will not be updated instantly. Full tracking functionality and real-time transit updates will be activated and available for inquiry within 24 to 48 hours after shipment.
4. Incorrect Shipping Address Liability
Customers are solely responsible for submitting accurate, complete and valid shipping address information during checkout. ANDERSON TREASURE ANN will not assume any liability for misdelivery, delivery failure or package returns caused by wrong, incomplete or invalid address information provided by customers. Any parcels returned to our warehouse due to address errors will incur additional reshipping charges, which shall be borne entirely by the purchaser.
5. Settlement for Lost or Damaged Shipments
If your apparel package is lost or missing during transit, please submit a formal inquiry to our customer support team within 2 calendar days from your scheduled delivery date. For orders arriving with damaged garments or defective packaging due to transit issues, please file a complaint within 24 hours upon delivery and attach clear photographic evidence of the damaged items and original packaging. Our team will conduct a comprehensive review and resolve all valid issues in a timely manner.
6. Apparel Care and Product Usage Disclaimer
Each clothing item is equipped with professional care instructions issued by the manufacturer, covering correct wearing, washing and daily maintenance methods. To maintain the fabric quality, color stability and service life of your apparel, customers must follow all care guidelines strictly. We are not responsible for product damage, shrinkage, fading or structural defects resulting from improper cleaning, incorrect drying operations, unauthorized alterations or inappropriate daily use.
7. International Shipping and Customs Terms
Overseas shipments may be subject to import duties, customs taxes and other local administrative fees in accordance with the regulatory policies of the destination country. All customs-related charges are the sole responsibility of the customer and are not incorporated into product prices or standard shipping fees. We do not undertake any obligations for customs clearance processing and related expense payments.
8. Contact Information
If you have any questions, suggestions or service inquiries regarding this shipping policy and order logistics status, please contact our customer service team through the official channels below:
Business Name: ANDERSON TREASURE ANN
Phone Number: +1 5406022892
Email Address: info@byteoraqix.shop
Physical Address: 380 Cooley Springs Rd, Chesnee SC 29323, United States